Privacy Policy

1. Introduction

Ximoagholor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and comply with all applicable privacy laws in Australia.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, business address)
• Business information (company name, ABN, industry type)
• Fleet details and cleaning requirements
• Payment and billing information
• Communication preferences and history
• Account credentials and user profiles

2.2 Automatically Collected Information

When you access our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Location data (with your consent)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookies Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing orders, delivering products, and providing customer support
• Communication: Responding to inquiries, sending order updates, and providing product information
• Business Operations: Processing payments, managing accounts, and maintaining records
• Marketing: Sending promotional materials and product updates (with your consent)
• Improvement: Analyzing website usage to improve our services and user experience
• Legal Compliance: Meeting regulatory requirements and protecting our legal rights
• Safety: Detecting and preventing fraud, security incidents, and other harmful activities

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third-party vendors who assist us with business operations, including:

• Payment processors and financial institutions
• Shipping and logistics partners
• Cloud storage and hosting providers
• Marketing and analytics services
• Customer support platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure servers with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our handling of your information
• Portability: Request a copy of your information in a structured format

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary depending on:

• The nature of the information
• Legal and regulatory requirements
• Business and operational needs
• Your preferences and consent

When information is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

Your information is primarily stored and processed in Australia. If we transfer information outside Australia, we ensure adequate protections are in place through:

• Standard contractual clauses
• Data processing agreements
• Certification schemes (e.g., Privacy Shield equivalent)
• Your explicit consent where required

9. Children's Privacy

Our services are intended for businesses and individuals over 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ximoagholor
27 St Georges Tce
Perth WA 6000, Australia

Phone: +61 8 6314 2198
Email: info@ximoagholor.world
Business Hours: Monday - Friday, 8:00 AM - 5:00 PM AWST

13. Complaints

If you believe we have breached your privacy rights, please contact us first so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992